- Discuss what’s working, what’s not and ways you can work together to improve outcomes.
- Review your contract, evaluate performance to terms, conditions and agreed-upon levels of service (‘SLAs’) and identify issues that need addressing.
- Share with them any upcoming changes or plans for growth you expect in the New Year, and ask for ideas on how they can help.
- Get their perspective on trends, best practices and new technologies that you should be exploring in the next 12-24 months.
Remember – a business review is not the same as a lunch meeting. Create a formal setting, develop a thoughtful agenda and carve out an appropriate amount of time to really dig in to the conversation.
Author: Tom Rogers
Job Title: CEO
Organization: Vendor Centric